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Exciting news! Safehire v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
Support

Send a support request

At Safehire.ai, we understand that quick, reliable support is essential. That’s why we’ve built Echo, our AI-powered customer support bot, designed to provide instant answers, assist with troubleshooting, and guide you through our platform. Whether you need help navigating SafeHire.ai, understanding background check reports, or getting compliance guidance, Echo is here 24/7 to help.
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Help Center

Need More Help?

If Echo can’t resolve your issue he’ll pass you onto our human support team who is standing ready to assist you.
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Frequently asked questions
Do candidates know they’re being searched?
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Yes. Transparency is key. As part of your safer recruitment process, candidates are informed and give consent for digital background screening. We can provide you with candidate-facing language and support to ensure the process is clear, fair, and compliant.

Why don’t you just scrape social media?
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It’s unreliable and often misleading. Scraping personal social media lacks context and opens the door to bias and misjudgement. We focus on verifiable deep web sources where genuine safeguarding risks are more likely to hide. No assumptions, just evidence.

How can you offer this service so affordably?
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Our proprietary AI automation and streamlined processes allow us to deliver high-quality threat intelligence at a cost-effective price while still benefitting from human AI analysts who will review any concerns raised by our AI analyst searching the deep web. We pass these savings onto schools and organizations to ensure affordability without compromising quality.

What happens if I don’t use all my reports in a year?
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Unused reports expire at the end of your 12-month subscription period. You’ll need to renew your subscription to continue using Safehire.ai.

Can I upgrade my plan if I need more reports?
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Yes! If you use all your reports, you can upgrade to a higher plan at any time. You’ll simply pay the new rate moving forward.Don’t forget, you can also opt for Pay-As-You-Go top ups if you just need a fee more and don’t want to upgrade.

How does the pricing work?
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Safehire.ai operates on an annual subscription model, where you purchase a plan with prepaid background check reports. Extra searches are available as top ups on a pay-as-you-go basis price based on your selected plan.

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