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Exciting news! Safehire v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
Support

Send a support request

At Safehire.ai, we understand that quick, reliable support is essential. That’s why we’ve built Echo, our AI-powered customer support bot, designed to provide instant answers, assist with troubleshooting, and guide you through our platform. Whether you need help navigating SafeHire.ai, understanding background check reports, or getting compliance guidance, Echo is here 24/7 to help.
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Help Center

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If Echo can’t resolve your issue he’ll pass you onto our human support team who is standing ready to assist you.
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Frequently asked questions
Are you hacking into systems to find this information?
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Absolutely not! Safehire.ai does not engage in hacking or unauthorised system access. We use:Publicly available & commercially traded data sources.Ethical & legal compliance frameworks.

How does the pricing work?
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Safehire.ai operates on an annual subscription model, where you purchase a plan with prepaid background check reports. Extra searches are available as top ups on a pay-as-you-go basis price based on your selected plan.

Can I upgrade my plan if I need more reports?
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Yes! If you use all your reports, you can upgrade to a higher plan at any time. You’ll simply pay the new rate moving forward.Don’t forget, you can also opt for Pay-As-You-Go top ups if you just need a fee more and don’t want to upgrade.

How can you offer this service so affordably?
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Our proprietary AI automation and streamlined processes allow us to deliver high-quality threat intelligence at a cost-effective price while still benefitting from human AI analysts who will review any concerns raised by our AI analyst searching the dark web. We pass these savings onto schools and organizations to ensure affordability without compromising quality.

What happens if I don’t use all my reports in a year?
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Unused reports expire at the end of your 12-month subscription period. You’ll need to renew your subscription to continue using Safehire.ai.

Can we use Safehire.ai findings as the sole reason not to hire someone?
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No. Digital screening should be part of a wider safer recruitment process. Red Flag reports must be considered alongside:DBS checksReferencesInterview performanceEmployment historyCandidates must be given a chance to respond. Decisions should always be fair, proportionate, and legally compliant.

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