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Exciting news! Safehire v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
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Exciting news! Artifact v1 is now live and ready to purchase!
Support

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At Safehire.ai, we understand that quick, reliable support is essential. That’s why we’ve built Echo, our AI-powered customer support bot, designed to provide instant answers, assist with troubleshooting, and guide you through our platform. Whether you need help navigating SafeHire.ai, understanding background check reports, or getting compliance guidance, Echo is here 24/7 to help.
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Help Center

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If Echo can’t resolve your issue he’ll pass you onto our human support team who is standing ready to assist you.
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Frequently asked questions
How can we trust the information is correct?
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We combine automation with expert oversight to deliver trusted, safeguarding-first results. Our threat intelligence analysts have years of experience in online risk assessment. Every red flag report is manually reviewed before being released, ensuring accuracy, relevance, and legal compliance.

Green reports – where no concerns are found – are processed automatically through our filtering system, then sample-checked to maintain high standards and spot anomalies.

Bias audits are regularly conducted of the AI and of our analysts.

What should we do if a candidate receives a ‘Red Flag’?
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Red Flags require careful, structured handling, they’re not automatic disqualifiers. You should:

- Review the report with your DSL or compliance lead

- Conduct a fair and open interview with the candidate

- Seek legal advice if needed

- Document every step of your decision-making

- Report concerns to authorities if appropriate

In the event you receive a Red Flag Report, there is detailed guidance on the platform to support you.

Is this legal?
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Yes. Safehire.ai operates fully within UK law and aligns with South Africa’s Protection of Personal Information Act (POPIA). We use only publicly available and commercially traded intelligence, with no hacking, intrusion, or deception. Think of it as shining a light into harder-to-reach parts of the web, to surface lawful and ethical safeguarding information.

How do you track potential safeguarding risks on the dark web when the perpetrators try to stay hidden?
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We use Echo – our AI-powered e-whale to dive into digital depths most never reach. Echo scans data lakes curated by cybersecurity experts who know exactly where bad actors lurk. Think shady forums, hidden marketplaces, and encrypted platforms. These aren’t your average Google searches. By mapping associations across these dark corners, Echo helps surface potential risks that traditional checks simply miss.

What is Regulated Activity – and Why It Matters?
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Regulated activity is a legal term with real safeguarding weight. If your staff or volunteers are in regulated activity with children, it means they are working in roles so critical to safety that the law prohibits individuals who’ve been barred from doing them.

In plain terms: Regulated activity is the type of work no barred individual must ever do. It covers roles that involve regular, direct contact with children – like teaching, training, caring for, or supervising them – whether that happens in a school, nursery, children’s home or even while driving a school vehicle.

Are you hacking into systems to find this information?
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Absolutely not! Safehire.ai never engages in hacking or unauthorised system access. We only use:

- Publicly available data sources

- Commercially traded lawful data sources.

- Strict ethical & legal compliance frameworks.

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